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Great service.

I am extremely disappointed with the level of customer service I experienced at this pharmacy today. I visited shortly before closing to collect prescription medication. I appreciate that staff have working hours, but the door was still open and other customers were inside. We entered normally, only to be immediately questioned by a staff member about how long we would take, as my partner needed to collect a prescription. If the pharmacy was no longer accepting customers, this could have been communicated professionally by closing the doors, lowering the shutters, or politely stopping us before we even entered. Instead, we were allowed inside and then made to feel as though we were inconveniencing staff. The rude and dismissive tone was completely unnecessary. A simple comment explaining that the pharmacy was about to close would have been perfectly adequate. My mother manages a pharmacy, so I understand the pressures staff face and the importance of balancing closing times with customer service. I am not suggesting staff should work indefinitely beyond their hours, but allowing a customer who has already entered a few minutes to complete a straightforward prescription collection is a basic expectation of professional customer service, particularly when the premises are still visibly open. I was also uncomfortable that the staff member appeared to be listening to my private conversation with my partner. Customers should be able to have private conversations without feeling that staff are unnecessarily listening in or involving themselves in matters unrelated to their service. The issue is not simply that the pharmacy was closing; it is how the situation was handled. Staff are entitled to finish their working day, but customers are equally entitled to be treated with courtesy, professionalism and respect. Closing time does not justify making customers feel unwelcome or speaking to them rudely. I hope management takes this feedback seriously and reminds staff that closing times can be communicated firmly but courteously. A basic level of professionalism and courtesy would have made a significant difference to what should have been a straightforward visit. Thank you.

Podiatry. Wing Lam Chan (POD) is very good. She is gentle and know what to do. I am happy with her. I think I have been with her over a year. Sad to see her leave her job. Wish her a good luck. I hope another POD person is nice . Though I am profoundly deaf.

Incorrect time for closing, they close at 6:30pm for passport photos and not 7:00pm